At Herbala, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and how we safeguard your data when you use our services. By using our website and services, you agree to the terms of this policy.
Information We Collect
We collect the following types of information when you use our services:
- Personal Information: This includes your name, email address, phone number, mailing address, date of birth, and payment details. We collect this information when you make a reservation, create an account, or contact us for customer support.
- Rental Information: This includes the details of the rental transaction, such as rental dates, items rented, pick-up and drop-off locations, and any other related details.
- Device and Usage Information: We may collect information about your device, IP address, browser type, and usage patterns on our website through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your rental transactions.
- To communicate with you regarding your reservations, rental terms, and customer support.
- To improve our services, website functionality, and user experience.
- To send promotional offers, discounts, and updates, if you have opted in to receive such communications.
- To comply with legal obligations and resolve disputes.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors who help us operate our business, such as payment processors and IT services.
- Legal Compliance: We may disclose your information when required by law, to protect our rights, or in response to a legal process such as a subpoena or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the categories stated in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.
SMS Terms and Conditions:
Product Description
By providing your mobile phone number, you consent to receive SMS messages from Herbala related to [describe the purpose(Donot include marketing or promotional type, e.g., “order updates, , or account notifications”].
Message Frequency
Message frequency may vary.
Message and Data Rates
Standard message and data rates may apply depending on your carrier.
Opting Out
You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
Help and Support
If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at [support contact information].
Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.”
Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. We use industry-standard security measures, such as encryption and secure servers, to protect the data you provide. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can review and update your personal information by logging into your account or contacting us directly.
- Opt-out of Marketing Communications: If you no longer wish to receive promotional emails or offers from us, you can opt-out by following the unsubscribe link in the emails or contacting us.
- Data Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and provide personalized content. You can disable cookies through your browser settings, but this may affect some functionalities of the website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party website you visit.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.